Customer Service Training

RESOURCE PERSON / TRAINOR:

Inspector Jake B Reyes, CSP, CST. - Insp Reyes is a retired PNP Explosive and Ordnance
Disposal specialist who spent most of his police service with the Makati City PNP. During
his service in Makati city, he was the head of the EOD, Special Weapons and Tactics,
Special Operations Group, Anti Carnapping, and the Anti-Drug Unit, among others.

SALIENT POINTS DISCUSSED AND DONE:

• Basic Customer Service
• Customer Expectations
• Guidelines in Customer Interactions
• Customer Service for Security Personnel
• Bearing and Body Language
• Proper Coordination with the Building Administration
• Rules of Engagement [Under 5487]
• Territorial Power
• Arrest by Security Guard
• Method of Arrest
• Duty of Security Guard Making Arrest
• Search Warrant
• Method of Restraints [Handcuff]
• Types of Search
• Special Rules
• Rules on Searches and Seizures

The participants were proactive and responsive; resulting to a successful training session. The
participants were devoted their full attention to the course, an indication of both an engaging
topic and resource person. At the end of the seminar, all participants expressed their satisfaction
and gratitude to the knowledge imparted to them.